Make the right decision


999 is for Emergencies

When you feel ill, making the right decision can be difficult but following the “Make the right Decision” campaign can help you get the best care possible.  Calling 999 might seem the easiest and fastest way to get care, there is also an assumption that using an ambulance will get you seen quicker in A & E, this isn’t the case, you may still have to wait.

999 is for emergencies such as loss of consciousness, severe breathing difficulties or heavy bleeding



Would you know what to do

Would you know what to do? West Midlands Ambulance Service, in association with the British Heart Foundation, is supporting HeartStart Schemes within our area.

On the course, you can learn vital lifesaving skills which could help to keep a person alive until professional help arrives.

The course includes:

  • How to call for help
  • How to help someone who is unconscious
  • How to perform cardiopulmonary resuscitation (CPR)
  • How to recognised the warning signs of a heart attack
  • How to deal with choking
  • How to deal with serious bleeding

The course requires no special medical skills. They are FREE and take about 2 hours.

Courses are available to the general public from the age of 10 years plus.

It could be one of the most valuable things you’ll ever learn and in the future your skills may mean the difference between life and death to a friend or a member of your family.


Would you recognise a stroke?

Every year, approximately 152,000 people in the UK have a stroke.  On average, West Midlands Ambulance Service receives a call every 20 minutes to a patient having a suspected stroke. Anyone can suffer a Stroke, with almost one third of Strokes happening to people under the age of 65. Stroke is the fourth largest killer in the UK, which is why it is so important to recognise the symptoms of Stroke FAST!

CALL 999

Blue light aware?


There’s a fair chance that you’ll see a blue light vehicle most times that you are on our roads. Do you know what to do? Don’t panic when you see blue lights – it could save a life.

West Midlands Ambulance Service is busier than it has ever been which means more of our vehicles are on the region’s roads getting to patients.

When you add the number of vehicles that our colleagues from the police and fire services use on emergency incidents, there’s every likelihood that you’ll see a blue light vehicle most times that you are on our roads.

Although there is advice in the Highway Code about what to do in such situations, many drivers panic when they hear a siren or see blue lights coming.

If you want some simple advice on what to do if you come across a blue light vehicle en route to an emergency then why not view ‘Blue Light Aware’? It is a short video, produced on behalf of the emergency services.